All payment transactions are through Stripe.
SHIPPING AND DELIVERY
You can purchase your items online and they will be shipped directly to your doorstep. Each purchased item is manufactured on demand. Manufacturing time will not take longer than 10 days. Orders are shipped via Deutsche Post DHL Paket National, Päckchen/Paket International. Check https://www.deutschepost.de for shipping details and delivery time.Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
Please be sure to read attached care card.
RETURNS AND EXCHANGES
Returns for items damaged during shipment carrier are accepted when notified within 5 days from reception, to be replaced by the same purchased item. Items are non-returnable because these are built-to-order.
MANUFACTURING DEFECTS OR FAULTS
Repair or replacement is offered, whether it is a repair or replacement will be decided based on the circumstances and through the specifically agreed conditions. As for returns and exchanges, items must be returned in the original packaging, safe from potential shipping damages.
Refunds are not accepted under any circumstances.
COLLECTION AND USE OF PERSONAL INFORMATION
The collected Personal information through the purchase order transaction is data to be used only to uniquely identify our Customers for manufacturing and delivering the purchased items. Your provided personal data will not be shared with other parties.